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Tell us what’s happening. You do not need to know the technical term — we’ll help point you in the right direction.

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Start with what you can see

What’s the problem?

Choose what sounds closest. If you’re not sure, that’s fine too.

Email

Sending, receiving, spam, setup or old mail.

Email Help

Website

Down, slow, showing a warning or simply not right.

Website Help

Domain / DNS

Names, transfers or connections affecting your services.

Domain help

Move / provider problem

The setup is tangled, changing provider or difficult to untangle.

Move to Griffin

Something else

Start with the part you can describe and we’ll help find the route.

Talk to Griffin

I have no idea

You do not need the answer before you ask the question.

Start a conversation

Choose your next step

Understand it — or have Griffin help sort it out.

Want to understand first?

Start with practical guidance for Email, Websites or a deeper technical explanation.

Browse guidance

Rather have help?

Tell us what you can see in ordinary words and we’ll help point you in the right direction.

Talk to Griffin
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Focused Help

Start with the help that fits the problem.

Go deeper when you need to, without making the first step complicated.

Email Help

Sending, receiving, spam, setup and old mail.

Explore Email Help

Website Help

Down, slow, warnings or something that broke.

Explore Website Help

Domain / DNS

Registration, transfers and connected services.

Check domain options

Move to Griffin

When the provider or setup is the problem.

See how to move

More when you need it

Want the deeper explanation?

The Knowledge Centre is where technical subjects can go deeper without making Help pages dense.

Visit the Knowledge Centre For professionals

Manage websites or online services for clients? Partner Support is available when you need a deeper route.

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Start with what’s happening

Still not sure where to start?

Tell us what you can see. We’ll help find the sensible next step.

Tell us what’s wrong