The relationship
Three simple rules.
Keep the relationship clear, keep the commercial decision yours, and grow at a pace that suits your business.
You keep the customer relationship.
You remain the normal customer-facing partner unless the relationship is deliberately transferred.
You decide what you charge.
Your resale price and the way you package your services remain your business decision.
Start with one client.
Place one customer with Griffin, then move more when projects and renewals make sense.
A clear division of work
You handle the relationship. We help with the infrastructure.
You can keep designing, developing, maintaining and supporting your customers. Griffin provides the agreed services, migration help and technical escalation behind the scenes.
You handle
Quoting, pricing, invoicing and ordinary customer communication.
Griffin helps with
Infrastructure, migrations and the technical problems that need another layer.
Progressive growth
Start with one client. Move more when it makes sense.
You do not need to migrate an entire portfolio overnight. Start with a new customer, move one existing service, or grow gradually as the right opportunities arrive.
Choose a first fit
Begin where Griffin can make the next project easier.
Move with a plan
Bring services across when the timing works for you.
Grow your portfolio
Keep building the relationship your way.
The practical support
What the programme gives you.
Use the parts of Griffin that make your customer work easier, without handing over the relationship.
When it gets technical
You have somewhere to escalate.
Griffin can help when a migration, infrastructure issue or service problem needs deeper technical attention. You still own the ordinary customer conversation.
Talk through supportA sensible first conversation
Tell us how you work.
Tell us what you build, who you support and where the technical work tends to become difficult. We can start from there.