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Website Help

Website problem? Start with what you’re seeing.

Down, slow, warning message, broken page, missing access or something that changed — start with what you can see and we’ll help narrow down where to look.

Tell us what’s wrong Choose the problem
A Griffin quill tracing a tangled website problem toward clearer paths

Start with what you can see

What is the website doing?

Choose what sounds closest. If you do not know what’s wrong, start there.

Website is down

Nothing loads or the whole site seems unavailable.

Get help

Website is slow

Pages take too long or stop responding.

Get help

Browser or SSL warning

A security or certificate warning appears.

Get help

Something broke after a change

A recent update or edit is a useful clue.

Get help

One page or function is broken

The site works, but a form, button or feature does not.

Get help

Website information is wrong

Something visible needs correcting or explaining.

Get help

I don’t know where it is hosted

Start with the domain and whatever information you have.

Find a route

I lost access

A previous developer or provider is no longer available.

Talk to Griffin

I built it myself or with AI

Show us what you have and what you want to do next.

Talk to Griffin

I need to move it

The provider, domain or setup needs to change.

Move to Griffin

I don’t know what’s wrong

You do not need the technical answer before asking.

Start a conversation

Look underneath the symptom

Website problem — or something underneath it?

The thing you see in the browser is not always where the fault lives. It may sit in the site, hosting, DNS or domain, SSL, an external service or access to the setup.

The right next step starts with tracing the visible problem, not guessing which layer is to blame.

A Griffin quill and browser settings tracing a website problem toward its underlying layer

A sensible first look

A few simple observations can tell us where to look first.

Is the whole site affected or one page? Does it happen on another device or network? What exact warning do you see, and did anything change recently?

These clues help narrow the route. They are not an invitation to edit DNS, reinstall software or change a live site blindly.

Whole siteOr one page?
Another deviceSame result?
Exact warningWhat does it say?
Recent changeWhat moved?

Useful distinctions

The same visible problem can have different causes.

Down, slow or showing a warning?

The cause may sit in the website, hosting, domain, SSL or a connected service. A symptom does not automatically point to hosting.

Did it break after something changed?

A recent edit, update or integration is a useful clue. Repeated blind changes can make the real problem harder to see.

Start with what you still have.

Unknown hosting, lost access or an AI-built site can still be a sensible starting point. Show us the domain, site and information you have.

Choose the right kind of help

Hosting keeps the environment running. Website work looks after the site itself.

If the site needs a hosting destination, see Website Hosting. If the provider, domain or wider setup is tangled, start with Move to Griffin.

Website Hosting Websites Move to Griffin

More when you need it

Want the deeper explanation?

Use the Knowledge Centre for more detail, or Partner Support when you manage websites and online services for clients.

Knowledge Centre For professionals

Start with what’s happening

Still not sure? Tell us what the website is doing.

We’ll help narrow down the sensible next step.

Tell us what’s wrong