Partner support
When it goes beyond your layer, we’re the ones behind you.
Managing a client problem that has gone deeper than ordinary website work? Tell us what is happening. We’ll help find the technical layer and the next sensible step.
You keep the client relationship. Griffin helps with the deeper technical layer.
Start with what you can see
What’s going wrong?
You do not need to know the root cause before asking. Choose the symptom that sounds closest and we’ll work from there.
Trace the path
The symptom is not always where the problem lives.
A website, email or SSL problem can sit in the site itself, hosting, DNS, the domain, a device or an external service. Griffin helps trace the path before anyone starts changing things.
A practical route forward
Tell us what you’re seeing. We’ll trace the problem.
You do not need a perfect diagnosis before you ask for help.
Tell us what you’re seeing
What stopped working, what changed and what the client sees.
We trace the problem
We work out which technical layer needs attention.
We work the next step with you
We explain the route and carry out agreed technical work where appropriate.
You remain the normal customer-facing partner.
Technical breadth, plainly explained
Typical problems we can help untangle
Site or hosting problem
A site is down, failing or behaving strangely and it is unclear whether the cause is the site, hosting or a dependency.
Email problem
Mail is not sending, arriving or being trusted as expected.
DNS, domain or SSL problem
A change or warning is affecting one or more connected services.
Inherited or missing-access setup
Nobody is completely sure who controls what, or an old setup has become difficult to manage.
Before you change it
About to make a risky change? Ask first.
If you are about to change DNS, move mail, transfer a domain or cut over a migration, Griffin can help sanity-check the technical route before you proceed.
Ask for a second opinionStart with the symptom — not a password.
If access is needed later, we’ll arrange the appropriate next step.
If the issue belongs elsewhere
There is a route for that too.
Start with the symptom
Tell us what’s happening.
We’ll help work out the layer.